Terms & Conditions
Forstner offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
For each band, Forstner offers a limited 6 month warranty covering defects caused during manufacture of the product. Our warranty does not extend to damage caused by normal wear and tear, or misuse of the band. Likewise, our warranty does not cover any incidental or consequential damage to your watch or any other items while using our accessories, even if the band should fail. By purchasing our product, you expressly acknowledge the risk of potential damage to your watch caused by using an aftermarket accessory product. We don't anticipate this will happen, and stand by the quality of our products. However, it is possible and things can happen (e.g., spring bar malfunction or clasp not joined properly). Use your common sense in the handling of these lovely bands. Our warranty will be voided by damage to the band after it leaves us by accidents, mishandling, abusive treatment, modifications, attempted repairs or tampering by unauthorized third parties.
Forstner's warranty is non-transferable and not applicable to any sales to businesses or re-sellers of watches.
Bands may be returned for a full refund (minus return shipping) within 30 days, if the following conditions are met. Your item must be in unused and unworn condition--that is, the same condition when it left Forstner. Eligible returns will be refunded via the original payment method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We can't and don't guarantee that we will receive your returned item, as that is out of our hands.
To complete your return, send us an email with the information regarding your order.
Late or Missing Refunds
If your return was accepted and you haven’t received a refund yet, first check your account again -- there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.