Return and Exchange Policy
Bands may be returned for a full refund (minus shipping) within 30 days, if the following conditions are met. Your item must be in unused and unworn condition--that is, the same condition when it left Forstner. Eligible returns will be refunded via the original payment method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We can't and don't guarantee that we will receive your returned item, as that is out of our hands.
To complete your return, send us an email with the information regarding your order. Returns should be sent to the following address: Forstner, 16 Summit Drive, Hingham, MA 02043, USA.
Like returns, bands can be exchanged for a different item within 30 days if the item is in unused and unworn condition--that is, the same condition when it left Forstner. You will be responsible for paying for your own shipping costs (if any) for sending your item back to Forstner (see address above) for an exchange.
Late or Missing Refunds
If your return was accepted and you haven’t received a refund yet, first check your account again -- there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.